FAQs

How long will it take to get my order?

Usually orders will take 2-7 business days to arrive, depending on the courier.

Orders that are shipped from France might take an additional 5-7 business days.

All orders are tracked.

Do you offer free shipping?

Yes! We offer free and fast climate compensated shipping!

How do you promote sustainability?

As a brand we believe that style and sustainability should go hand in hand, which is why we always try to work on new sustainable solutions to help our planet. 

Our hoodies are made responsibly with durable materials and mostly 100% cotton or incl. recycled polyester, as we are making it our mission to be as eco-friendly as possible.

We work mainly with partners committed to an ecological approach, respectful of the environment and human work (STANDARD 100 by OEKO-TEX® certification; OCS, affiliation to the Fair Wear Foundation).

Environmentally friendly printing techniques: our water-based inks are Oeko-Tex, GOTS and Vegan certified.

Orders shipped from Sweden come in recyclable packaging, and the bags that we ship in are fully compostable. Orders shipped from France come in our amazing 100% plastic-free packaging (also FSC/PEFC labelled), and even our paper packing slips are recycled.

In addition, we offer climate compensated shipping on a portion of our deliveries at no extra cost to our customers. Our ambition is to by 2024 become fully carbon neutral and compensate for all outbound deliveries.

Do you offer easy returns?

Yes, we’ll happily accept unworn and unaltered items within 14 days upon receiving your order. If you would like to return an item, please see our full return policy here.

Where are you located?

We are located in Stockholm, Sweden.

Where do you ship to?

For the moment, we offer shipping to the EU + Norway & Switzerland.

What if I received a faulty or incorrect item?

We always want our customers to be completely satisfied, and are sincerely sorry if there is ever a concern with your order.

In the rare event that you received a faulty or incorrect item, please contact our friendly customer care and we will issue you a refund ASAP.  

What if I have another question?

You can contact us at info@unecollective.com or through our contact page for any questions, and we will happily assist you.